Web Team customer processes

Here we detail how a member of University staff can make changes to the new section of the site. For old sections of the site, staff can contact their local T4 resource if known or contact the webteam via webcontent@strath.ac.uk for assistance.

I want to make a change to a page

Some parts of the site are centrally owned and maintained by the webteam:

  • Homepage
  • Course pages
  • Research pages
  • Why Strathclyde pages

To request a change to one of these pages you must email webcontent@strath.ac.uk.

Departments are responsible for managing their own page changes. Contact your department T4 administrator to ask them to update the page.

I want access to edit my department pages

Staff can only request access to department pages.

The department’s local web contact is responsible for authorising access to their department pages. Once authorisation has been granted you must attend T4 and web content training. You must have attended all three courses before access is granted to you.

Once you’ve attended all courses the web team will give you access to the appropriate department pages.

I want to create a new page

In order to ensure that the website continues to be of a high standard, any new page or section must first be evaluated to ensure that there is a good business reason for the new page. No webpage should be added without a properly defined business reason.

Before requesting or building the new page you should have a good understanding of what the page will contain and where it should sit on the website.

The following questions will help to determine if a new section is justified and where on the website it should sit.

  • Does the page reproduce content or functionality that is already available on the site?
    • Any duplication would cause maintenance issues and expand the website for no reason so should not be created.
  • Does this page has a valid user profile?
    • The content must service a sizable, distinct user group that needs this information. A typical user profile can be defined by who they are, want they are trying to do and what their end goal is. “I am, I want to, So I can”. For example “I am a prospective student, I want to see what courses are available in my chosen field, So I can decide if I should apply to Strathclyde University”.
  • Does the requested location fit a valid user journey?
    • A user journey will dictate where a page should sit within the website. This must make sense for the user profile rather than internal university structures. It may be that the requested location isn’t quite right but another would be suitable. This question also highlights if a user profile may be better served using a different university system (myplace for example).
  • Has the content owner authorised the new page?
    • Once the location has been determined the content owner will have to authorise the new page as they will be required to assume responsibility for the content of this page.

For central pages such as the course pages please send your work request to the web team at webcontent@strath.ac.uk. If it's a department page contact your department T4 administrator to add the page.

I want to remove a page

If a page no longer serves its original purpose and cannot be updated it should be removed from the website.  Before a page can be removed a couple of checks need to be made to ensure that a page is not removed prematurely:

  • The content owner must authorise a page removal before this can be actioned.
  • A link audit must be conducted to ensure no pages will be orphaned and that there will be no broken links to the page once removed.

Department page deletions will be managed by local department staff however centrally managed pages are managed by the webteam so you must email them to ask for a deletion.

I want to change my staff profile

Information displayed on the staff profile page is drawn from external systems so in order to update a staff profile the information on these systems need to be updated. Some information like name and job title is pulled from the human resources system whereas additional information is dependent on the staff member updating the relevant university systems.

  • For academic and research staff, personal statement, expertise, publications and research information can be updated using the Pure system.
  • For professional services and administration staff, the personal statement and photograph can be updated via the human resources tab on Pegasus.

Information added to pure or the HR system is automatically transferred to the staff profile and changes will be visible the next working day.

Take a look at our help guide for updating staff profiles.